Agent Support System


Truist Bank


HCL Technologies



As the Senior UI UX Designer for Truist Bank, I led the creation of an Agent Support System, embodying Truist’s commitment to trust and innovation. The system aimed to enhance customer service and efficiency, aligning with Truist’s core values of authenticity and reliability. Through a user-centric approach, we crafted an intuitive interface that empowered agents to deliver personalized assistance seamlessly. Our design emphasized clarity and simplicity, reinforcing the trust customers place in Truist. This project showcases Truist’s dedication to innovation and customer satisfaction, solidifying its position as a leader in the banking industry.

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Thank you for all the effort and work as it really helped us to streamline the user journey of contact 2.0 application.

Amit Goel
Business Analyst

Thank you for all your work and contribution to our project. Your designs have been a valuable structure in our system.

Mark Bogen
Product Manager

It was a great experience working with you. The meticulous attention to detail and innovative design approach greatly enhanced our project.

Glenn Pinto
Project Manager

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