As the Senior UI UX Designer for Truist Bank, I led the creation of an Agent Support System, embodying Truist’s commitment to trust and innovation. The system aimed to enhance customer service and efficiency, aligning with Truist’s core values of authenticity and reliability. Through a user-centric approach, we crafted an intuitive interface that empowered agents to deliver personalized assistance seamlessly. Our design emphasized clarity and simplicity, reinforcing the trust customers place in Truist. This project showcases Truist’s dedication to innovation and customer satisfaction, solidifying its position as a leader in the banking industry.